Refund Policy
Failed requests are never charged
Before each call we reserve the maximum possible cost. If the provider returns an error before delivering a response, that reservation is released in full and nothing is deducted from your balance. If a stream fails midway, only the tokens actually delivered are charged; the rest of the reservation is released.
If you believe a request was charged incorrectly, open the entry in Billing → Ledger and send us the request id. We investigate against the provider's usage record and correct any error by crediting your balance.
Unused credit
Unused credit does not expire. If you close your account, you may request a refund of the remaining balance minus the platform fee that was already applied at purchase and any payment-processor fees, provided the balance exceeds the minimum payout shown on the billing page.
Chargebacks
Please contact us before opening a chargeback. A chargeback freezes the credited amount and any keys using it until the dispute is resolved; if a dispute is decided in our favour, the credit is restored.
How to request
- Email billing@zettaforge.dev from the address on your account.
- Include the payment reference and, for incorrect charges, the request id.
- We respond within five business days and refunds return to the original payment method.
Mandatory consumer rights under applicable law are unaffected by this policy.